Questions & answers
Pool Cleaner & Equipment Repair FAQs
Direct answers about booking with our Eagle Farm workshop, assessment and collection. Service-specific questions also appear on each repair page.
How long does a repair take?
Timing depends on the fault, assessment and parts availability. Ask for an expected completion date after your equipment has been assessed; there is no guaranteed turnaround for every repair.
Will I receive a quote before repair work starts?
Repair work is quoted before it proceeds. Describe the symptoms when booking so the workshop can assess the equipment and explain the proposed work.
Do you offer pick-up or workshop drop-off?
Both pick-up requests and workshop drop-off bookings are available. Provide your suburb and postcode so the team can confirm availability, arrangements and any freight charges.
Should I repair my equipment or replace it?
The decision depends on age, condition, parts availability and the quoted repair cost. An assessment helps compare a repair with a compatible replacement without assuming that either is always better.
What should I bring or include with my booking?
Include the brand, exact model, fault description and any error message. Ask whether the workshop needs accessories or the power supply before bringing them in. Do not send fixed pool equipment without confirming arrangements.
Is repair warranty included?
[PLACEHOLDER — confirmed repair warranty terms, exclusions and duration]. Ask the workshop for the warranty that applies to the quoted work and parts.
Where is Brisbane Pool Robotics?
Unit 2, 109 Holt St, Eagle Farm QLD 4009, Australia Monday–Friday: 7am–4pm. Saturdays: by appointment.
Can I track a shop order here?
Yes. Use Track Your Order with the order number and checkout email. Repair jobs are separate: contact the workshop for a repair update until a repair portal link is confirmed.